Cancellation Policy
We are a two-person operation and hold one appointment slot at a time. When an appointment is cancelled late, that time is usually lost. This policy keeps things fair in both directions.
How to cancel or reschedule
Contact us directly by phone, text, or email. A cancellation or reschedule is effective when we confirm it — please do not assume a message was received until you hear back.
Notice
Please give at least 48 hours notice to cancel or reschedule. With that notice, there is no fee and we will find another time that works.
Late cancellations
A cancellation made with less than 48hours notice may be subject to a late cancellation fee of 50$. If no fee has been set, none applies. Please contact us if you believe you have been wrongly charged or if you plan to reschedule and we will resolve the charge promptly.
No-shows and access on the day
If we arrive and cannot begin work, the appointment may be treated as a no-show and subject to 100$. This applies when:
- The vehicle is not at the confirmed location or is not accessible.
- No one is reachable and we cannot get keys or entry to the vehicle.
- There is no safe or legal place to work.
- A standard outdoor water source or electrical outlet is unavailable and no other arrangement was confirmed in advance.
We will always try to reach you first and, where possible, wait a reasonable time or offer to reschedule instead.
Weather and unsafe conditions
Colorado weather changes quickly. If rain, snow, high wind, extreme temperature, ice, or air quality makes it unsafe or impractical to do the work properly, either of us can reschedule at no charge. We would rather move a day than deliver work we are not happy with.
If we cancel or reschedule
If Standards cancels or reschedules — for weather, illness, vehicle or equipment trouble, or anything on our end — no fee applies, you get first choice of the next available time, and any deposit is refunded or carried forward to the new appointment as you prefer.
If the service cannot be performed as booked
If the vehicle's condition, location, access, or safety makes the booked service impractical, we may decline or modify it. We will explain the situation and offer an alternative service or another date. Anything related to a deposit is covered in our Deposit Policy.